If there is one thing that companies fear the most, it is facing a backlash because of something they did or didn’t do. As a business owner, have you ever received a negative comment from a customer? Has that customer ever filed a complaint against your company because of what he or she deemed substandard products or services? These situations can be averted by using Lakeland internet marketing strategies.
How can a company avert a crisis using internet marketing? What does internet marketing have to do with managing a crisis in a company?
Building a Strong Foundation
Part of your Lakeland internet marketing strategy should be aimed at building a strong foundation of engagement with your target audience. When you have a good relationship with your market, you will also find it easier to explain to them the circumstances of a crisis.
For example, your business has gotten entangled with issues of substandard quality products. If you have a strong engagement with your audience, you can reach out to them through social media and other means. You can explain to them what happened during the sourcing of the materials used to make your products, as well as other factors that could have affected the quality of the products that you manufacture.
Your line of communication with your audience is going to be your strength when it comes to addressing crises. As long as you have built trust and confidence with your target market, you will have fewer worries about managing bad press.
Opening Communication Lines
Do not ever ignore bad press about your company. If there is a complaint, whether valid or not, make sure that all your communication lines are open for any of your customers. Some companies make the mistake of ignoring complains about their products and services. They continue to post updates on their social media accounts and websites as if nothing happened. Never do this.
Instead, use your websites, blogs, and social media accounts to discuss what happened, apologize for it, promise to be better in the future, and offer replacements/exchanges to the affected customers. Addressing the problems head-on is the best thing you can do for your business.
Your Lakeland internet marketing strategies will not only bring customers to your stores and web traffic to your site. These can also help avert a major business crisis. When done right, these strategies will act as a buffer against the impact of a crisis.