When your Orlando web design career is well underway, you’re going to end up running into all kinds of web design clients. You’re going to have clients that you love, and clients that you wish you can do away with at times.
However, regardless of the type of client you’re currently dealing with, they all have one thing in common: there is a potential for an emergency happening throughout the course of the web design project.
When it’s your first time dealing with this, it is very easy to be all hands on deck to deal with the situation at hand, but when you’ve had to handle things like this repeatedly, you’re going to have to recognize that you have to thoroughly evaluate the situation to make sure that you’re not expending unnecessary resources to deal with it. Here are some ways to deal with an Orlando web design client emergency.
Evaluate the emergency
A lot of the time, you may end up dealing with client emergencies that aren’t really emergencies, and dealing with it to the extent of your abilities as a web designer can end up costing both you and the client valuable time and resources.
Because of this, it’s important that you thoroughly evaluate the situation at hand before deciding how you’re going to be taking action. If it was an actual emergency, clients usually give some sort of warning, instead of jumping in out of the blue. However, if it really is an unexpected situation, you should use your professional judgment to determine if this is an emergency that needs your full attention.
Stress the importance of contacting you only for emergencies
If your client has a bad habit of calling on you to handle every single thing that you deem an emergency, it’s time to set down some professional boundaries so that they are fully aware of what it’s costing them to keep calling on you. As much as possible, your client should only be calling you for emergencies because it will cost both parties a lot of time and resources to deal with it.
Make sure to keep a record
Even if your Orlando web design client persists in going to you for their emergencies, always make sure that you get a record of them signing off on the decision and log in the time and action taken so that you can invoice them later. This will help with accountability if the client continues to call on you for every little thing that they think their website needs and is shocked at having to pay for your services.