In the Lakeland website design industry, stories about nightmare clients are aplenty. After all, it is an often misunderstood industry, and because it looks so easy from the outside, plenty of clients act irrationally over something that they don’t understand. However, you should also look at things from their perspective. After all, there might be something that you’re doing that could be frustrating, which can lead to them not liking you. To help you understand this more, here are some things that you could be doing that is causing your clients to not like you.
Keeping them out of the loop
This is the number one reason why some clients don’t like working with designers and developers despite the need for it is the fact that plenty of professionals tend to exclude their clients throughout the process. Some professionals don’t really mean anything by it, in fact, they do it out of good intentions because they don’t want to stress out the client with the process of creating a website.
However, from the client’s perspective, you can see why it is rather frustrating. After all, they are paying a professional to handle a very important aspect of their business for them, it is only natural that they would want to be kept in the loop in regards to the progress of their web design project. Even if it’s small, it’s always important to keep the client in the loop.
It’s perfectly normal for you to have more knowledge about the field than your client does, so with this in mind, you should definitely be taking them into consideration when you’re providing them with an update on the project. Don’t use overly technical jargon just for the sake of using it, you should be using language that they can easily understand so that the project can move along more smoothly.
You refuse to compromise
Again, it’s perfectly natural to know more about the field than your client does, but if you use that as an excuse to refuse to compromise with them, then you’re only serving to frustrate your client. Remember, even if you know a better way of doing something, it’ll save you a lot of grief to compromise on something, rather than get chewed out because the client was not happy with something that you decided on without them.
You refuse to collaborate
It is just as bad if you refuse to collaborate with an already existing team of Lakeland website design professionals. If a client brought you on to help out, then you should be willing to collaborate using the in-house style and tools, instead of doing it your way because you feel like it’s the better option.